HR support professionals play a critical role in helping organisations achieve future objectives, support growth, and deliver long-term outcomes.
HR Support Staff Apprenticeship Programme
Give your staff an excellent foundation for a successful HR career — funded, practical, and focused on core HR support skills.
About
What's Involved
Content
Perfect For
Entry Criteria
Assessments
Output
Learner Reviews
How Much Is it?
HR Support Staff Apprenticeship Programme
About
What's Involved
Content
Perfect For
Entry Criteria
Assessments
Output
Learner Reviews
How Much Is it?
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What is This Programme
HR apprenticeships, including HR Support, strengthen hiring and onboarding and lay the groundwork for developing and rewarding your workforce in line with your HR mission and strategy.
Over 14 months, this programme builds the confidence to provide legally compliant advice, handle day-to-day HR queries, and support HR processes and systems.
Learners finish ready to contribute meaningfully to employee experience and organisational success.
This Programme Aims To:
- Provide the fundamental abilities and knowledge required to work in a contemporary HR department
- Impart the abilities and dispositions required to assist employees from hiring to retirement
- Help learners communicate the company's overarching goals to staff, establish a culture and control behaviour
- Improve understanding of how to assist managers most effectively
What's Involved?
Expert Training
Highly interactive, contextualised virtual workshops led by an HR expert so learning can be applied immediately with practical models, skills and tools.
Portfolio of Evidence
Workplace evidence (work product, meeting notes, reflective/witness statements, project plans and proposals) forms the basis of EPA discussions and activities.
Coaching Support
Monthly 1:1 coaching to apply skills, troubleshoot challenges, and collect the right evidence for End-Point Assessment.
What You'll Learn?
Module 1
Organisational Context and the HR Function
Explore macro/micro market factors, culture, structures and how HR priorities support business objectives.
PESTLE and Porter’s Five Forces
Organisational structures, culture and values
Roles of HR and how HR is structured
HR SWOT; prioritising HR initiatives
How your role contributes to organisational goals
Module 2
Working Toward Becoming an HR Professional
Build professional communication, ethics and self-awareness aligned to the CIPD Profession Map.
HR disciplines across the lifecycle
Transactional/operational/strategic delivery
Professional and confidential communication
Ethical theories; CIPD Code of Conduct; challenging inappropriate behaviour
Using the CIPD Profession Map; reflection and CPD
Module 3
Regulatory Compliance and Managing Employee Data Systems
Apply core UK employment law and data protection to fair, inclusive HR practice and accurate records.
Employee/employer rights and fair treatment
Policies that operationalise employment law
Inclusive recruitment and selection standards
Data protection principles and breach risks
Maintaining secure HR records and reporting
Module 4
Analysing and Using HR Information
Use service standards, KPIs and root-cause analysis to improve HR service delivery.
Service standards and KPIs (absence, time to hire, turnover, training)
Diagnosing pain points; problem tree and 5 Whys
Designing SMART improvements and risk logs
Supporting change and linking work to the CIPD Map
Module 5
Foundations of Recruitment Support in HR Operations
Support compliant recruitment using ATS, accurate records and clear candidate communication.
Equality Act, GDPR/Data Protection, Employment Rights, Right to Work
Applying organisational recruitment policies; avoiding compliance risks
Using applicant tracking systems; accurate vacancy/candidate records
Dashboards and reports; timelines and checklists; professional communication
Module 6
Stakeholders & HR Challenges: Managing Relationships
Understand stakeholder needs and manage sensitive situations with professional communication.
Internal/external stakeholders and expectations
Tailoring messages; channel selection; confidentiality
Cultural awareness and ethics
Conflict vs grievance; causes, impacts and HR’s role
Module 7
Enhancing HR Service Delivery Through Process Improvement
Map and improve onboarding/induction processes using data and structured problem-solving.
Onboarding vs induction; stages and common challenges
Process mapping to find gaps and bottlenecks; ‘fix the flow’ approaches
Onboarding data, trends and visuals; linking improvements to outcomes
Module 8
Contributing to Change Initiatives and Organisational Improvement
Support compliant, well-communicated change; coach managers and plan tasks/timelines.
Drivers and impacts of change; stakeholder mapping
Overcoming resistance with listening, empathy and clear messaging
Escalation routes; coaching managers; project planning tools
Module 9
Deep Dive into the EPA
Understand EPA structure, gateway evidence, strong project characteristics and discussion techniques.
EPA journey, gateway evidence and assessor expectations
Selecting and structuring a practical project linked to KSBs
Reflective practice and STAR; scenario responses; managing nerves
Personal EPA action plan; peer review and recorded practice
Who is it Perfect For?
New HR Team Members
Those starting out in HR and seeking a strong foundation.
Untrained HR Support Staff
Existing staff needing structured training and certification.
Aspiring HR Employees
People aiming to move into HR from other roles.
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New HR Team Members
Untrained HR Support Staff
Aspiring HR Employees
What is The Entry Criteria?
Learners need to:
- Be in a relevant role
- Having exposure to HR Support duties
If English is your second language...
You must be able to understand and articulate yourself to a level that will allow you to benefit from and ultimately pass the End-Point-Assessment of the qualification
How is The Programme Assessed?
End Point Assessment (EPA) occurs at the end of the apprenticeship against the occupational standard.
The EPA period is typically 3 months and includes:
A consultative project
A practical HR-focused project addressing a real business issue.
Professional discussion underpinned by a portfolio of workplace development evidence
A structured discussion referencing collected workplace evidence.
What Learners Get Out of It
Level 3 HR Support Staff Apprenticeship Certificate
Nationally recognised Level 3 apprenticeship certificate demonstrating core HR support capabilities.
Benefits
- Builds solid knowledge of HR processes and compliance requirements
- Equips staff to support colleagues from hiring through to exit
- Enhances communication and cultural alignment within the workplace
- Develops the ability to resolve HR queries with confidence and legal accuracy
What Learners Say
Average Learner Score: 4.61 / 5
91 Learners, 4,809 Feedback Questions Answered
Displaying Some Latest Reviews from Workshops in the Programme
Ellie B
Rother District Council
(4.79 / 5)
Great workshop. Very clear on final project expectations and timelines.
Friday 7th November 25
Joanne H
Rother District Council
(4.80 / 5)
We all felt a little sad that it was our last virtual module altogether. Time has flown by so quickly. Diana has been a fabulous tutor and I am sure she will do her best to support us all through the next stage of this qualification - our projects and end of course professional discussion.
Thursday 6th November 25
Tabitha H
Shiney Advice & Resource Project
(4.90 / 5)
The session was very informative and I felt that some of the things discussed I already knew but didn't realise that I did before hand. It also highlighted some aspects of the HR role that I am already doing but gave a better understanding of dealing with those situations.
Wednesday 29th October 25
Tracy H
Mander Portman Woodward
(4.15 / 5)
I enjoyed the fact Gill encouraged us to engage with one another and emphasised that there are no right or wrong answers just different opinions and perspectives.
Wednesday 29th October 25
Sana K
Bulkhaul
(4.80 / 5)
Was a great learning session, has given me a good start for the assignment.
Wednesday 29th October 25
Jess M
Roger Bullivant
(4.63 / 5)
I learnt a alot during this workshop and found it very helpful.
Thursday 23rd October 25
Aishah R
Generix Care
(4.62 / 5)
The workshop was very useful as it gave me more knowledge and different aspects I can apply it to my workplace. The structure of the workshop has helped me plan ahead with my assignment which is amazing!
Wednesday 22nd October 25
Emily S
Lawtronics
(5.00 / 5)
Very good Experiance, Diana is great.
Monday 20th October 25
Dahlia O
James Park Associates
(4.88 / 5)
Loved going through EPA in detail, helps us to really know what is required.
Thursday 9th October 25
Beau S
036 Group Company
(4.81 / 5)
As we're coming to the end, its nice to see the groups confidence levels building up, and speaking / supporting each other in the EPA
Thursday 9th October 25
Simon H
Agon Systems
(4.75 / 5)
Good first session on the EPAs we will be completing to finish the apprenticeship.
Thursday 9th October 25
Cloe S
Total Reclaims Demolition
(4.98 / 5)
I thoroughly enjoyed this workshop, I'm very passionate about mental health and wellbeing in general so I was really happy to learn about the business side of it.
Wednesday 8th October 25
How Much is it?
For SMEs
95% Funded
Co-investment Scheme funds 95% of programme cost for eligible SMEs.
£225 per person
For Larger Organisations
Levy Funded
Fund the full cost through Apprenticeship Levy funds.
£4,500 per person
Sounds Good?
Whether you’re looking to boost your team’s skills or kickstart your own career, our apprenticeship programmes offer the support and expertise you need to succeed. Get in touch today to discuss how we can help you unlock potential and achieve your goals.
Address
Gleneagles House, Verongate, Derby, DE1 1UP