First Time Management Skills
Handling Difficult People and Conversations
This 1 day workshop will take delegates through the tools and skills required to deal with conflict and people who are behaving in a difficult manner. These people and situations present regular and significant challenges to managers as well as team productivity and require skill to resolve effectively and efficiently.
Course Content
- Tools to manage your reactions and negative emotions
- Tools to de-fuse a situation
- How to build rapport
- Effective Questioning Skills
- Assertiveness
Benefits to the Individual
- Confidence to resolve difficult situations
- More team cohesion
Benefits to the Company
- Confidence to resolve difficult situations
- More team cohesion
Course Duration
1
Like what you see, what next?
The next step would be to get in touch! We always tailor content as part of our standard service so follow one of the many ways to contact us and talk through your requirement with one of our friendly experts who will advise you on how we can make it a reality...
Featured
COVID Safe Funded Training
Develop self-aware and emotionally intelligent leaders that build strong relationships with their teams
More info